Booking Terms & Conditions
These are the terms and conditions applicable for direct booking.
If you have booked via an Online Travel Agent (OTA) then your terms will be adjusted – and can be found on the OTA you booked through.
1. APARTMENTS ANDALUCIA: own 3 apartments (herein after referred to as “the Property” or the Properties”).
The Properties are offered for short-term holiday rental subject to confirmation by Sarah Smith (“the Owner”) to the renter.
The booking contract is between the Owner and the party leader (“the Client”) who must be 18 years of age or over.
PLEASE NOTE: Where there are differences in our terms between the properties, these are noted under the appropriate paragraph.
2. RESERVATIONS: A payment of 25% of the total cost is required to confirm your reservation.
This is non-refundable should you choose to cancel your booking.
Please note that bookings from groups for hen & stag parties not accepted.
Completion of our online booking system indicates acceptance of the Booking and Payment Procedure/Terms and Conditions by the Client and that they have the authority to act on behalf of all persons staying in our apartments..
3. PAYMENT OF BALANCE: The balance of the Rental Charges must be paid at least 30 days before check-in. If no request to cancel has been received the balance remains due for payment.
If payment is not received by the due date, the Owners reserve the right to give notice in writing that the reservation is cancelled. The Client will remain liable to pay the balance of the Rental Charges unless the Owners are able to re-let the Property. In this event, Clause 9 of these terms and conditions will apply.
If a request to cancel is made following payment of the balance, a refund will only be payable if your dates are rebooked. An administration fee of 50€ will be retained. I am happy to provide documentation to support your holiday insurance claim. Your security bond will automatically be refunded in full if you do not stay.
Please note that reservations made within 30 days of the start date of the rental require full payment at the time of booking.
4. LOSS AND DAMAGES:
(i) Guests booking on-line on the website: A hold will be placed on your credit card for 250€ per apartment and within 10 days of your check-out, provided that no loss or damage is reported. As this hold will expire after 7 days, please be aware that the hold on your card will be repeated for longer stays.
(ii) Guests paying by BACs will be asked to pay a 250€ Damage deposit via BACS, which will be refunded within 10 days of your checkout, provided that no loss or damage is reported.
The Client is solely responsible for any and all damages, stains or breakage(s) that may be caused to the property or its contents and also for any non-return or loss of keys or loss of items in the inventory during their stay. The property is inspected both before and at the end of each occupation. Charges for damages/losses or any maintenance/repairs to the premises, equipment, amenities, or fixtures necessitated by misuse or neglect will be at the discretion of the Owners.
There are fixed charges for loss of standard items that will be applicable. These are charged at cost.
CASA CHRISTABEL Y CASA ANNABEL
(i) Front Door Key : €25
Also note that if loss of the front door key poses a security risk you may be charged for a new lock and 6 additional keys at approximately €200.
LAS TERRAZAS
(ii) Front Door Key : €50
Also note that if loss of the front door key poses a security risk you may be charged for a new lock and 6 additional keys at approximately €200.
(iii) Gate Key : €50
(iv) Garage Fob : €50
(v) Lift Key : €50
(vi) Pool Passes/Wrist Bands : €50 per band
5. ARRIVAL/DEPARTURE: Please note the following;
On the day of your arrival, the property is available for occupation from 16:00 (local time).
CASA CHRISTABEL Y CASA ANNABEL
Check-in is contactless via a key box and you can therefore arrive at any time after 16:00, at your own convenience, without having to arrange to meet anyone. The code to the key box will be sent to you once you have completed our Guest Registration Process.
It is the responsibility of the guest to ensure that they have printed off the check-in details prior to travelling. A full set of keys will be found in the dresser inside the property. Please return the keys to the key box as soon as possible.
LAS TERRAZAS
Our manager will meet you to hand over the keys and check you into the apartment.
Arrival is between 16:00 – 22:00 only.
Check-in details will be sent to you approximately 10 days before your holiday.
It is the responsibility of the guest to ensure that they have a copy of the check-in details prior to travelling.
The property should be vacated by 10:00 hours (local time) on the day of departure.
Arrival/Departure outside the above times is only by agreement prior to booking.
Whilst we will do our best to accommodate arrival and departure times outside the above hours it should be noted that the Owners shall not be obliged to offer the accommodation for arrival before 16:00 and the Client shall not be entitled to remain in occupation after 10:00 on the day of departure.
Failure to depart by the agreed time may result in you being charged a further day’s rental – which will be deducted from your Security Bond.
We may be able to accept early check-in or later check-out if the schedule permits – but please ask before booking.
Final commitments on early check-in and late check-out cannot be made until a few days prior to your arrival and/or departure, and you will receive instructions a few weeks in advance for all aspects of your stay and the request process for exceptions is detailed in those documents.
If you have a night flight you may be able to book an extra night at a reduced rate, subject to availability.
Please always have a backup plan to deal with the standard check-in and check-out times.
6. THE RENTAL CHARGES: The Property “Rental Charges” are inclusive of:
(i) Free unlimited Wi-Fi
(ii) Air conditioning
(iii) Travel cot and high chair available (please request in advance)
(iv) 1 set of bed linen and towels per week
(v) Pool towels
(vi) The Property will be cleaned prior to the arrival of each client
(vii) There is no additional charge for cleaning at any of our apartments so please leave the property clean and tidy.
However, any excessive cleaning required will be charged at €15 per hour.
Please Note: The Property “Rental Charges” do not include the following:
(viii) Mid stay clean for stays of 14 nights or more. If you would like a mid-stay clean this can be booked when you make your reservation. The costs is €80.
7. PRICE GUARANTEE: The rental price for the Property is fully guaranteed when the deposit has been paid and the receipt / acknowledgment has been issued as acceptance of the booking.
8. COMPLAINTS: If there are any issues with cleaning, damage, etc. the Client must contact the Owner within 2 hours of arrival and allow the Owner to address any problems. During your stay, the Client shall report to the Owners without delay any defects in the Property or breakdown in the equipment, plant, machinery or appliances in the Property and arrangements for repair and/or replacement will be made as soon as possible. If the problem is not rectified to your satisfaction you should confirm this in writing to the Owners.
9. AMENDMENTS/CANCELLATION BY CLIENT: Amendments to or cancellation of a booking by the Client should be made in writing via email and will be subject to the following conditions.
Changes to Dates: In the event that you would like to change the dates of your booking, we will endeavour to accommodate you without any additional administration charges. Changes to dates in higher tariff periods will be subject to the higher rental charge. Changes to dates in lower tariff periods made within 30 days of the start of the rental period, will only be subject to the lower charge if we can re-let the initial higher tariff period.
Cancellation: Should you have to cancel your booking, then the following cancellation charges apply:
(i) 30 days or more before the start of your holiday, 25% of Rental Charge the (i.e. Reservation fee).
(ii) Less than 30 days before the start of your holiday, 100% of Rental Charge.
However, if you do have to cancel your booking we will try to re-let the property. If we are successful in obtaining a replacement booking, you will be refunded based on the value of the new rental price which may be less than the rental price originally agreed with you.
The refund will be calculated as follows:-
a) the total amount paid by you for the booking;
b) less €50 administration fee;
c) less the difference in price between the clients’ booking and the replacement booking if the new booking is a lower value.
For example: A €1000 booking, fully paid, cancelled and re-let for €900, means that the original Customer will be refunded as follows:
€1000 MINUS €50 admin fee = €950 MINUS €100 rebooking shortfall = Total Refund of €850
However, this refund is solely at the discretion of the owners.
Early Departure: It should be noted that once the property has been occupied, should the Client decide to vacate the property before the end of the rental period no refund will be due.
In summary, if you have to cancel we will try to re-let your dates, but if we are unable to re-let the period of stay the following cancellation charges are applicable.
| Period of cancellation | Cancellation charge |
|---|---|
| 30 days or more | 25% Rental Charge (i.e. Reservation Fee) |
| Less than 30 days | 100% Rental Charge |
Insurance: We strongly advise you to take out health and travel insurance – which includes a “cancel for any reason” (“CFAR”) clause.
Coronavirus is now a known risk – and insurance is available to cover this.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your insurance. Any claims should be made directly to your insurance company.
I am happy to provide documentation to support your holiday insurance claim.
Customer inability or disinclination to travel to and stay at Apartments Andalucia for any reason:
This includes the inability of any, some, or all of Your intended party.
Reasons included – but not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, strikes, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale above. We suggest that you to take out travel insurance to cover these eventualities.
If you choose not to take out travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
10. AMENDMENT/CANCELLATION BY US: We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, the owner will endeavour to find the holiday maker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holiday maker will be entitled to a full refund.
However, the owner be only liable to return the monies received. No compensation or consequential losses shall be paid. We will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities, or insurance).
11. NUMBER AND IDENTITY OF GUESTS: The client is required to inform us of the names of all the guests included within the booking, and passport numbers for guests aged 14 years and over.
You will be sent our Guest Registration Process prior to your arrival. This information will be transmitted to the police automatically on arrival as required by our tourist license.
Only those guests notified to the owner will be allowed to stay in the property overnight.
The Client must advise the Owners of any changes to guests in writing by email.
The property is designed as family accommodation including 
Please note we do not accept bookings from stag or hen parties.
The Client must be 18 years of age or over.
The properties are licensed for a MAXIMUM number of guests – including children and infants.
CASA CHRISTABEL Y CASA ANNABEL
4 guest maximum
Please note though that Casa Annabel is suitable for either 2 adults and 2 children or 3 Adults
LAS TERRAZAS
6 guests maximum
In addition, the maximum number allowed in any of our properties must not exceed that detailed on our online booking system without the Owners’ written consent.
The accommodation cannot be shared, assigned or sublet and only the persons advised via our online booking system are permitted to stay in the property. Persons/children under the age of 18 are not acceptable unless accompanied by parents/guardians.
In the event of any infringement of the aforementioned obligations, the Owners at their sole discretion will be entitled to request the client to leave the property and the client shall have no right to claim any type of compensation.
12. BEHAVIOUR: We expect all clients to have consideration for other people and the property. If the client or any member or the persons accompanying him/her behaves in such a way to cause danger, upset or distress to any third party or any damage to the property itself, the owner shall be entitled to request the client and the persons accompanying him/her to leave the property without the right for the latter to claim any type of compensation.
The Client also agrees to leave the property in a clean and tidy condition at the end of the Rental period. If any additional cleaning is required the guest will be charged €15 ph.
Please Note: For the comfort of all our Clients:
• No pets are permitted on or in the Property.
• All our properties are no-smoking or vaping of any substance – including the terraces.
Should it be found that this clause has been breached, €150 will be charged against the security bond to undertake a deep clean.
★ We would prefer it if smokers did not make a reservation to stay in any of our apartments and we thank you for your understanding!
13. ACCESS TO THE PROPERTY: The Client agrees to allow the Owner and their agents’ access to the property at all reasonable times for the purposes of maintenance, repair or inspection.
14. LIMITATION OF LIABILITY: The Owners shall not be liable to the Client:
(i) for any temporary defect or stoppage in the supply of public services to the Property (e.g. water, gas, electricity, internet etc), nor in respect of any equipment, plant, machinery or appliances in the Property, garden or swimming pool.
You should note that our internet is provided by a 3rd party and is provided for recreational use only. We cannot offer a guarantee that it will be operational 24*7 and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.
CASA CHRISTABEL Y CASA ANNABEL
Wi-Fi speed is 200 Mbps and is shared between the apartments.
Do not unplug the router as this will disconnect both apartments.
LAS TERRAZAS
Wi-Fi speed is 300 Mbps and is sufficient to stream TV.
(ii) for any loss, damage or inconvenience caused to or suffered by the Client if the Property shall be destroyed or substantially damaged before the start of the Rental Period and in any such event, the Owners shall, within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the Rental period.
Under no circumstances shall the Owners’ liability to the Client exceed the amount paid to the Owners for the rental period.
(iii) for any direct or indirect damages that may arise as a consequence of the use by the client of the property, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.
In case of any infringement of the aforementioned obligations, the owners at their sole discretion will be entitled to request the client and the persons accompanying him/her to leave the property, and the client shall have no right to claim any type of compensation.
(iv) for any loss, damage or injury which is the result of adverse weather condition, riot, war, strikes, acts of god or other matters beyond the control of the owners.
15. UNUSUAL EVENTS:
(i) If the owners have to close the property as a result of any of the following circumstances / force majeure (including but not limited to – acts of god, war, natural and pollution disasters, epidemics, border closures, traffic, foreign exchange regulations, strikes, lockouts and other force majeure), which could not be foreseen at the time of booking, the owners are entitled to cancel the booking, since they cannot be responsible for these events, and will refund all sums paid by the Client.
The Client is, as a result of force majeure, not entitled to recover any additional costs incurred such as excursion costs, flight costs, car hire costs etc.
(ii) The Owners will not be held responsible should any damage be caused to the holiday home by insects.
(iii) If in the event of theft or damage to the guest’s private property the owners similarly cannot be held responsible. Any such theft should be reported immediately to the Police by the Guest.
Guests are advised to take out appropriate insurance to cover such an event.
16. ELECTRIC VEHICLES:
There are no facilities at either Mi Jardin or Las Terrazas to charge electric cars, and for safety and insurance purposes, no charging of electric cars is allowed on the property, the road or in the underground garage.
CASA CHRISTABEL Y CASA ANNABEL
There are a limited number of charging stations in Fuengirola and Benalmadena.
LAS TERRAZAS
There are no charging stations in the village. The nearest charging points are in Motril.
Details of all local stations can be found on this website https://www.electromaps.com/
You can swap into several languages – although you will need to register for an account to see full details.
17. LAW: Our property is located in Spain, therefore this contract shall be governed by Spanish Law in every particular including formation and interpretation and shall be deemed to have been made in Spain. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in Spain.
18. OUR WEBSITE: We do our utmost to maintain the accuracy of our website, however we cannot be held liable for any errors or omissions that may arise. We also reserve the right to change information published on the site at any time including rates, descriptions and photographs.
We make no warranty or representation about the fitness or suitability of any product or service advertised on the web site.
We reserve the right to update any of our terms and conditions at any time, as may be required – especially due to Covid-19.
These terms do not affect consumer statutory rights.
1. Noise
Guests should not create excessive noise at a level that disturbs neighbours. Please bear in mind that a lot of people live in the community and are not just on holiday. Please respect the Spanish tradition of taking a Siesta between 3-5pm, especially when using the pool.
2. Rubbish
All Rubbish should be sorted and taken to the wheelie bins. Please recycle paper, plastic, glass, cans and cardboard. Please do not leave any rubbish in the apartment or you will be charged 50€.
CASA CHRISTABEL Y CASA ANNABEL
The bins can be found at the bottom of the resort just past the pool or at the top of the Urbanización Torremar, on the way to the shops If rubbish is left anywhere in the community of Mi Jardin, the owner will be fined 750€ and this fine will be passed on to guests.
LAS TERRAZAS
The bins can be found just past the entrance to the complex, by the play area or on the left-hand side as you walk up to the Nacimiento.
You may want to use the white dustbin for your recycling.
3. Air Conditioning
All our properties have air conditioning
CASA CHRISTABEL Y CASA ANNABEL
The air conditioning has remote sensors so will turn off when you open a door or window.
LAS TERRAZAS
Only use the air-con with the doors shut and please don’t leave it on when you go out.
The remotes can be found in the bedside tables and in the sitting room.
They can be reversed to blow hot air if necessary.
4. Sun Shade
Casa Annabel has a fully covered terrace.
At Casa Cristabel and Las Terrazas a parasol is provided.
Please fold the parasol at the end of each day and bring indoors if bad weather is expected
5. Security
Please secure the property properly when you are going out.
CASA CHRISTABEL Y CASA ANNABEL
Please ensure the grills on all doors and windows are closed and locked.
LAS TERRAZAS
Please lock the roof terrace door carefully when going out and slide the bolt across.
Please close the shutters when going out to prevent damage.
6. Property Fixtures and Fittings
Please keep the property and all furnishings in good order and only use appliances for their intended use. Guests are liable for any loss or damage caused, over and above the amount of the refundable security bond.
CASA CHRISTABEL
Wooden work top: Please wipe up any spills immediately with a damp cloth. On no account use any cleaning products on the work tops. Please place hot pans on the trivet provided and always use a chopping board when preparing food. Any damage to the work top will entail the loss of your deposit.
When cooking, please be careful with the ceramic hob as it scratches easily.
LAS TERRAZAS
When cooking, please be careful with the ceramic hob as it scratches easily.
7. Barbecue
A barbecue is available in Casa Christabel and Las Terrazas
Do not use the barbeque after rain or in times of high humidity as it may crack.
The barbecue should be left clean and tidy.
CASA CHRISTABEL
On no account should coals be thrown into the arroyo as there has already been one fire!
8. Linen and Towels
Please do not remove any linen or towels from the apartment other than beach towels.
All towels should be left in the linen basket at the end of your stay.
Any damage to linen or towels – including staining from suntan lotion, fake tan or hair dye – will mean the loss of the replacement value from your key and damage deposit.
1. Water
The water in the apartments is drinkable.
2. Toilets
Please do not flush anything other than toilet paper, as the Spanish sewer system is rather temperamental.
3. Pool Opening
CASA CHRISTABEL Y CASA ANNABEL
The pool is open from 1st March until 31st October and from 10:00 – 22:00.
Inflatables are not allowed in the pool.
The pool is not guarded but is fully enclosed for safety
LAS TERRAZAS
The pool is open from 1st May to 1st October and from 10:00 – 22:00.
Inflatables are not allowed in the pool.
The pool is only guarded during the summer months.
4. Hot Water
We have invested in a solar powered hot water tank at all 3 of our properties which holds 300 litres of hot water.
There is a back-up boiler for those few cloudy days.
However, we encourage our guests to shower economically to avoid wasting water.
5. Parking
Parking is limited to designated parking areas only. Please remember that you park at your own risk and the owners cannot be held responsible for and loss or damage to or from your vehicle.
We recommend that you obtain adequate hire car insurance.
CASA CHRISTABEL Y CASA ANNABEL
Parking on the road is not permitted apart from unloading of luggage, shopping or passengers. car insurance.
LAS TERRAZAS
There is ONE underground parking space for your use.
6. TV
Spanish TV is available.
In addition, 250 U.K. channels are available (including catch up ) plus Sky, movies and sports on demand.
Additional International TV programmes are also available free of charge.
However please request these at the time of booking.
7. Video Doorbell
CASA CHRISTABEL Y CASA ANNABEL
There is a video doorbell at the front door used to notify us when guests check in and check out.
There are no other recording devices on the property.
Video and audio are recorded for guest’s and property’s safety and security purposes.
LAS TERRAZAS
There are NO recording devices at this property.
